Hi there, 

We occasionally have an issue come up where we have multiple animals in StockMate with the same EID. This happens when an animal is scanned for the first time on device A, and then before device A syncs this new data up and/or before device B syncs it down, device B scans the same animal. We encourage our operators to sync early and often to reduce the likelihood of issues like this, but it's not always possible due to connectivity limitations. 

When this issue comes up, we lodge a support request to have the duplicates merged. Although we always receive friendly and prompt assistance from the support team 💖 it would be even better if we could resolve it ourselves. 

Thanks, 

Paul