Some SD cards in use for backups on StockMate tablets may be formatted as FAT32. This presents problems for users on larger databases, as FAT32 is unable to store a single file greater than 4GB in size and this will therefore result in errors and failures on LiveBackup. These SD cards will therefore need to be re-formatted with EXFAT.
Unfortunately, Android tablets do not appear to allow you to select the file system. As such, users need to format the card using Windows.
- Connect the SD card to your computer via SD card reader or slot and make sure it can be detected.
- Open Windows File Explorer by double clicking Computer, This PC or My Computer.
- Find your SD card. Usually, it is located under “Devices with Removable Storage”. Right click it and select Format.

- At the pop-up window, select exFAT from the File System drop-down list.
- Under Format options, tick the Quick Format box. Select Start to begin the formatting on SD card.
- Wait patiently whilst the system formats the SD card with exFAT. It will
generally only take a few seconds, but will vary depending on the
size of the disk.