About & Support (app)

About & Support (app)

This section of StockMate on the app provides details about the software version, storage information and other important features.

From the StockMate Dashboard, tap More (
three dots at top-right), About & Support.

OR
From the StockMate Login Screen, tap ?.



Top of the screen
  1. The software version number currently on the tablet, is displayed.
  2. The subdomain is displayed under the version number and determines which website the app data syncs to. Some clients are on a shared ‘Elynx’ tenancy, whereas others have their own dedicated tenancy.
Do not change the subdomain unless instructed by Elynx.
Contact Support
  1. The phone number and email address for the Helpdesk at Elynx Pty Ltd are listed here.
Storage Information
  1. Internal storage displays the amount of internal memory available on your tablet.
  2. External storage displays the amount of external memory available, i.e., on the SD card in your tablet.
Sync Status
  1. Indicates the date and time when the last sync was successfully completed.
  2. If the sync was unsuccessful, date and time details will be displayed here.
Advanced

  1. Refresh Calculated Report Data - only select under instruction from Elynx.
  2. View Operation Log - Displays a log of warnings and errors on your app. It may be helpful to review the log periodically and share the information with Elynx if you are experiencing unexpected issues (app slowness or crashing).
  3. Backup Database - Backs up the database instantaneously. Refer to Backup (app) for further details.
  4. Manage Database Backups - Refer Backup (app) for details.
  5. Reset Preferences - This function is useful if the app keeps crashing or there is poor tablet behaviour when hardware is connected as it indicates that hardware connections have become corrupted. Reset Preferences provides three options:
    If you choose to Reset Preferences, the action cannot be reversed.
    1. Reset Hardware Preference - Clearing hardware preferences will reset all selected hardware and their communication method in Hardware connection activity. This action cannot be reversed. You will be able to re-allocate connections and communication method for each hardware item and use them within the session.
    2. Reset App Updates Preferences - This will reset your preferences related to App updates. The next time you attempt to update the app you will need to grant permissions again.
    3. Reset ALL Preferences - This option will clear all User preferences and sign you out of the app. You will need to log in with your credentials again.
      If Live backup was enabled before the reset, it will be disabled during the process and users will see a Warning message asking for confirmation of the reset.
  6. Clear Local Database: This function is used if swapping between databases. It is mainly used by Users with access to data of multiple organisations.
    PROCEED WITH CAUTION – This function deletes the StockMate database and cannot be reversed. Data will be totally lost unless it has been synced to the cloud or an external backup has been saved.
  7. Optimise Local Database:  This can substantially improve app performance, if the database has been affected by bad query plans (which can occur on some databases after a full sync from scratch).
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