This section of StockMate on the app provides details about the software version, storage information and other important features.
From the StockMate Dashboard, tap More (three dots at top-right), About & Support.
OR
From the StockMate Login Screen, tap ?.
Top of the screen
- The software version number currently on the tablet, is displayed.
- The subdomain is displayed under the version number and determines which website the app data
syncs to. Some clients are on a shared ‘Elynx’ tenancy, whereas others
have their own dedicated tenancy.
Do not change the subdomain
unless instructed by Elynx.
Contact Support
- The phone number and email address for the Helpdesk at Elynx Pty Ltd are listed here.
Storage Information
- Internal storage displays the amount of internal memory available on your tablet.
- External storage displays the amount of external memory available, i.e., on the SD card in your tablet.
Sync Status
- Indicates the date and time when the last sync was successfully completed.
- If the sync was unsuccessful, date and time details will be displayed here.
Advanced
- Refresh Calculated Report Data - only select under instruction from Elynx.
- View Operation Log - Displays a log of warnings
and errors on your app. It may be helpful to review the log periodically and share the information with Elynx if
you are experiencing unexpected issues (app slowness or crashing).
- Backup Database - Backs up the database instantaneously. Refer to Backup (app) for further details.
- Manage Database Backups - Refer Backup (app) for details.
Reset Preferences - This function is useful
if the app keeps crashing or there is poor tablet behaviour when
hardware is connected as it indicates that hardware connections have become corrupted. Reset Preferences provides three options:
If you choose to Reset Preferences, the action cannot be reversed.
- Reset Hardware Preference - Clearing hardware preferences will reset all selected hardware and their communication method in Hardware connection activity. This action cannot be reversed. You will be able to re-allocate connections and communication method for each hardware item and use them within the session.
- Reset App Updates Preferences - This will reset your preferences related to App updates. The next time you attempt to update the app you will need to grant permissions again.
Reset ALL Preferences - This option will clear all User preferences and sign you out of the app. You will need to log in with your credentials again.
If Live
backup was enabled before the reset, it will be disabled during the
process and users will see a Warning message asking for confirmation of the reset.
Clear Local Database: This function is used if swapping between databases. It is mainly used by Users with access to data of multiple organisations.
PROCEED WITH CAUTION – This function deletes the StockMate database and cannot be
reversed. Data will be totally lost unless it has been synced to the cloud
or an external backup has been saved.
Optimise Local Database: This can substantially
improve app performance, if the database has been affected by bad query
plans (which can occur on some databases after a full sync from
scratch).
Related Articles
Backup (app)
Backup functionality exists in case of tablet failure. This article outlines how to: Load a Micro SD card Setup Live Backup - This creates a Backup on the SD card Verify Live Backup - This compares the Live Data to the Live Backup to ensure they ...
Publish App Versions
By default, when a new StockMate App version is released by Elynx, this app will become available for tablets to be updated. However, there is optional functionality that allows for clients, with dedicated tenancies, to have control over the app ...
Administration Overview (web & app)
The Administration section of StockMate allows clients to manage many tenant related settings. It is highly recommended to use StockMate with a Chromium-based Web browser (Chrome, Edge etc.). Using StockMate with other browsers may present issues. ...
Reduce Data on Devices (app)
Reduce Data on Devices allows historical data to be removed and no longer synced, for animals that have been exited, dead, or missing for some time. This decreases the size for the app database, app backups and can improve the performance of the app. ...
Setup TePari Autogates (web & app)
The TePari Taurus Auto Sorting Crush and Racewell Auto Drafter can be used with the StockMate App on Android Devices. The gate operation is mainly configured and carried out by the TePari drafter; refer to the TePari user manual for further ...